FOOD PANTRY
Open Monday–Thursday, 10am–12pm, our on-site food pantry provides groceries tailored to your household’s size and needs.
We offer monthly support or weekly support for those without housing.
RENT ASSISTANCE
If you're facing eviction, we can help with one-time rental assistance for eligible households in our service area.
Please see our eligibility requirements below.
UTILITY ASSISTANCE
We offer short-term assistance with electric, gas, and water bills.
CAPUP is a MetroCare and Dominion Energy partner. We can connect you to additional support if needed.
Who We Serve
Residents of the greater Richmond area. We can also provide referrals for those in Petersburg, Hopewell, Prince George, and Dinwiddie.
Eligibility
- Open to households experiencing food insecurity.
Items Needed to Apply
Names and dates of birth for all household members and rent amount.
Get Started
Walk in during open hours. Staff will guide you through a brief registration process.
How often can I visit?
Eligible households may receive food assistance once every 30 days.
- CAPUP also provides smaller, kitchenless food kits to households without access to a kitchen once a week, on a limited basis.
Hours
Monday–Thursday, 10:00 AM–12:00 PM
No appointment required.
Who We Serve
Residents of Richmond, Petersburg, Hopewell, Dinwiddie, and Prince George.
Eligibility
- Applicants must provide an eviction notice.
- Cannot have received assistance in the last year from another organization.
- CAPUP will only provide assistance for a household one time.
Items Needed to Apply
Eviction notice, proof of income, valid lease, updated ledger, and a copy of landlord's W-9.
Get Started
We have exceeded our application limit for this week. If you have applied already, a team member will be getting back to you by Wednesday. If you haven’t applied yet, please check back next Monday morning for an application link.
Who We Serve
Residents of Richmond.
Eligibility
- Applicants must provide a disconnection notice or have a medical certificate designation.
Items Needed to Bring
Valid photo identification and disconnect notice/account number.
Get Started
We have exceeded our application limit for this week. If you have applied already, a team member will be getting back to you by Wednesday. If you haven’t applied yet, please check back next Monday morning for an application link.
Who We Serve
Residents of Richmond. Heating assistance begins December 15.
Eligibility
- City of Richmond public utilities account must be in the same name as the applicant.
- Applicant must occupy the residence as the address provided in the utility bill.
- Water/heat must still be connected.
- Applicant's utilities cannot be through an apartment complex.
- Applicant must not have any unpaid deposits on their account.
- Applicant has not received assistance within the current program year.
- Meet income guidelines.
What to Bring
Photo ID, Social Security card, most recent DPU utility bill, 1st page & signature page of your (most recent) lease or Mortgage/Deed Statement, and verification of income of everyone in the household.
Get Started
Come in person to fill out an application or find it here: MetroCare Heat Application.docx or MetroCare Water Application. Please return to our office or to metrocare@capup.org. Our team will follow up to schedule an intake and review your documents.
Hours
Monday-Thursday, 9:00 AM-4:30 PM
No appointment required.
WE'RE HERE TO HELP
Are you doing everything right but still can’t get ahead?
CAPUP connects individuals and families with essential services to help them meet urgent needs and build long-term stability. We provide access to food, emergency utility assistance, and support navigating community resources.
Whether you're facing a short-term crisis or looking for a path forward, we're here to help.